Privacy Policy - Turning Point Counseling Center

Effective Date: November 25, 2025

Last Updated: November 25, 2025

Turning Point Counseling Center operates the website turningpointcounselingcenter.org. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use the Site, including contact forms and newsletter subscriptions.

By accessing or using the Site, you consent to the practices described in this policy. This document does not constitute legal advice.

1) Information We Collect

Information You Provide Voluntarily: Name, email address, and any information contained in your messages submitted via the contact form, service requests, or newsletter subscriptions (hereinafter “Personal Data”).
Usage Data (“Log Data”): IP address, browser type and version, operating system, pages visited, date and time of visit, time spent on pages, and other similar technical data.
Cookies and Similar Technologies: We use cookies to operate the Site, remember preferences, and analyze usage. Please refer to the “Cookies” section and our supplementary “Cookie Policy.”

2) Purposes and Legal Grounds for Processing

We process your data for the following purposes:

To operate, maintain, and improve the Site and its security. Legal Ground: Legitimate interest.
To manage and respond to inquiries, service requests, and messages sent via the contact form. Legal Ground: Consent / Legitimate interest.
To send the newsletter and related communications when you subscribe (we may utilize double opt-in). Legal Ground: Consent.
To conduct analytics and performance metrics to understand Site performance and improve content. Legal Ground: Legitimate interest and, where applicable, your cookie consent.

You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

3) Consent and Record of Consent

Contact Forms: We include an opt-in checkbox authorizing us to process your data for the purpose of responding to your request.
Newsletter: We include an acceptance checkbox and send a confirmation email (double opt-in).
We maintain a record of the consent provided.

4) Disclosure of Information

We may share data solely with:

Service Providers who provide hosting services (hosting/CDN), web analytics, and email marketing. They act as Data Processors under contract, acting only on our instructions and employing appropriate security measures.
Competent Authorities when required by law.

We do not sell your Personal Data, nor do we carry out automated decision-making with legal effects. We may perform basic segmentation of the newsletter (e.g., language or topics of interest) to send you relevant content; you may object to this at any time.

5) International Transfers

If your data is transferred to and processed outside of your country of residence, we adopt appropriate safeguards in accordance with applicable regulations (e.g., Standard Contractual Clauses), ensuring an adequate level of protection.

6) Data Retention

Contact Inquiries: Retained for up to 24 months from the last exchange, unless a continuous relationship exists or a different legal requirement applies.
Newsletter: Retained until you unsubscribe or withdraw consent. We may retain minimized and blocked data when necessary to comply with legal obligations or to defend against claims.

7) Your Rights

Depending on your jurisdiction, you may exercise the rights of access, rectification, erasure (right to be forgotten), objection, restriction of processing, and portability. You may also withdraw your consent and unsubscribe from the newsletter via the link included in every email.

To exercise your rights or for privacy inquiries, please write to: info@turningpointcounselingcenter.org. Our goal is to respond within 30 days.

8) Security

We implement reasonable administrative, technical, and physical safeguards to protect your data (e.g., use of TLS/HTTPS, access controls, restricted accounts, and backups). However, no method of transmission over the Internet or method of electronic storage is 100% secure.

9) Children’s Privacy

The Site is not directed to individuals under the age of 18. We do not knowingly collect Personal Data from minors via the website. If you are a parent or guardian and believe a minor has provided us with data, please contact us at info@turningpointcounselingcenter.org to have it removed.

10) Cookies

We utilize:

Essential Cookies: Necessary for the operation and security of the Site.
Analytics Cookies: To measure usage and improve content and performance.

You may manage your cookie consent via the banner and the Cookie Preference Center available in the footer. You may also configure your browser to reject them or receive alerts. If you disable certain cookies, some functions may be limited. For further details, please consult the “Cookie Policy.”

11) Communications

Every newsletter email will identify the sender, the reason for sending, and will include an unsubscribe link. You may opt out at any time or write to info@turningpointcounselingcenter.org.

12) Amendments to this Policy

We may update this Privacy Policy. Changes will be effective upon posting on this page, indicated by the “Last Updated” date. In the event of material changes, we will notify you via a prominent notice on the Site and/or via email, where appropriate.

13) Contact

For questions regarding this Policy or the processing of your data: info@turningpointcounselingcenter.org